Shipping policy

At Vantrix, we work with third-party fulfillment partners to process and ship orders to our customers. Shipping availability, processing times, and delivery times may vary depending on the product, fulfillment location, destination, and shipping method available for the order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Shipping Times

Estimated delivery times vary depending on the specific product, fulfillment location, destination, and shipping method selected or available.

For products fulfilled from U.S. warehouses where the applicable shipping service is available, shipping after processing may typically take approximately 3–7 business days. Including the normal processing period, the total estimated time from order placement to delivery may generally be approximately 4–10 business days.

Products fulfilled from other locations, or orders shipped to destinations requiring longer transit times, may take longer.

The estimated delivery timeframe applicable to your order may vary by product and destination and will be displayed at checkout where available.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, high order volumes, holidays, or other transportation disruptions.

Shipping Availability

Shipping availability is determined by the specific product and destination.

Not all products are available for delivery to every country. Some products may only be available for shipment to specific destinations based on the fulfillment location and shipping services available for that product.

If a product cannot be shipped to your selected destination, you may be unable to complete the purchase for that product.

Please check the available shipping options and estimated delivery information at checkout before completing your order.

Shipping Costs

Shipping costs are calculated at checkout based on the product(s) ordered, destination, and available shipping method.

From time to time, Vantrix may offer promotional free-shipping offers on selected products or orders. Any applicable free-shipping offer will be reflected during checkout.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout, where tracking is available.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Products in One Order

If your order contains multiple products, the items may be shipped separately depending on their fulfillment locations, availability, and shipping requirements.

As a result, you may receive multiple packages and separate tracking numbers for the same order.

Shipping Delays

While we work with our fulfillment and shipping partners to deliver orders as efficiently as possible, delivery delays may occur due to circumstances outside our control.

These may include:

Shipping carrier delays or disruptions
Customs processing
Severe weather
Public holidays
Peak shopping periods
High order volumes
Transportation disruptions
Other circumstances beyond our reasonable control

If your order is delayed, we will make reasonable efforts to assist you and provide available tracking information.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.

Vantrix does not control customs processing times or charges imposed by local authorities.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your name, shipping address, postal code, phone number, and other required delivery information before completing your purchase.

If an order is delayed, returned, or otherwise affected because incorrect or incomplete shipping information was provided, additional shipping charges may apply.

Once an order has been shipped, we may not be able to change the delivery address.

Damaged or Lost Packages

If your package arrives damaged, please contact us as soon as possible after delivery and provide relevant information or photographs of the damaged package or product where applicable.

If your tracking information indicates that a package may be lost or has not been delivered within the expected timeframe, please contact our support team so that we can assist in investigating the shipment with the applicable shipping carrier or fulfillment partner.

Shipping investigations may require additional time depending on the carrier and circumstances.

Delivery Estimates

All delivery timeframes provided by Vantrix are estimates and not guarantees.

The estimated delivery period begins after the order has been processed and shipped unless otherwise stated.

Actual delivery times may vary depending on the destination, product, fulfillment location, shipping method, carrier, customs processing, and other circumstances beyond our control.